Linkedin Facebook-f Whatsapp

Compliance & Governance

Stay Ahead.

Stay Compliant.

Regulatory Disclosures

Statutory & Licensing Information

Privacy & Data Protection

POPIA & Access to Information

Governance & Compliance Framework

Internal governance, risk management, and regulatory controls

Customer Care & TCF

Customer protection and service standards

Documents are updated regularly. For the latest version of any document not listed here, contact andreah@quicksure.co.za

Quarterly webinars. Practical guidance. No jargon. Our Compliance Made Easy programme is built for brokers who want to stay audit-ready without drowning in regulatory paperwork.

1

Apply compliance with confidence in everyday operations

2

Reduce regulatory and reputational risk proactively

3

Strengthen advice processes and record-keeping

4

Stay audit-ready at all times

5

Protect your licence and professional standing
Access Compliance Made Easy

Compliance

Compliance

Connection

FAIS Exchange product-specific training for OMI Personal Lines GreenBox and Commercial Lines modules — hosted online, available on demand. CPD hours covered.

1

Personal Lines GreenBox Version 2 training

2

Commercial Lines training modules

3

FAIS Exchange e-learning platform access

4

FA News CPD Hub

5

FIA CPD Training resources
Access Training Modules

Compliance

Product

Training & CPD

quicksure your partner in insurance

Complaince

Connection

Your Trusted Partner in Compliance — Guiding You with Confidence

Advice & Documentation

A Record of Advice (ROA) is a formal document that records your client’s needs and objectives, the advice you provided, and the reasons for your recommendation.
It is required at new business (policy inception), at renewal, and whenever changes are made to a policy.

Think of your ROA as your strongest protection — if it’s not documented, it doesn’t exist in the eyes of the regulator.

At Quicksure, we believe compliance should empower your business — not slow it down.

 

This page is designed to give you clear, practical guidance to help you stay compliant, confident, and audit-ready.
At Quicksure, compliance isn’t just about rules — it’s about doing the right thing for your clients and your business.

 

And remember — our Compliance Connection Team is here to support you every step of the way.

Fees & Commission

If you charge any additional broker or service fees, you must obtain explicit, informed client consent before policy inception and ensure it applies per policy.

A generic agreement or SLA is not sufficient.

The client must clearly understand what the fee is for, the amount being charged, and why it is being levied.

Communication & Client Responsibility

Yes. This is a regulatory requirement.
This includes policy schedules, renewal notices, and material changes to cover.

Even if communication is facilitated via a broker, you must be able to demonstrate that the client received the information.

Where communication is routed via a broker, you must retain evidence of onward transmission.

Compliance & Regulatory Framework

Treating Customers Fairly (TCF) requires you to act in the best interests of your client, communicate clearly and transparently, and deliver fair and appropriate outcomes.

TCF is embedded in regulatory expectations — not optional.

Your Complaince

Connection Team

Think of us as your compliance partner — not just oversight.
We’re here to help you navigate complex requirements, get clarity before making decisions, and stay audit-ready with confidence.

POPIA & Data Protection

The Protection of Personal Information Act (POPIA) governs how client data must be handled.
You must collect only necessary information, store it securely, and use it lawfully and responsibly.

Client data may not be shared without proper consent or legal basis.

Support & Guidance

Yes — we are here to support you.
We provide ROA templates, Consent to Fees templates, and practical compliance guidance.
Our goal is to help you remain compliant, confident, and audit-ready.

Legal &

Compliance Disclaimer

The information provided is for general guidance purposes only and does not constitute legal or regulatory advice. All intermediaries remain responsible for ensuring their own compliance with FAIS, the General Code of Conduct, PPR, TCF, POPIA, and FSCA requirements. Quicksure provides guidance and support but does not assume liability. Templates must be adapted to the intermediary’s specific circumstances and do not guarantee compliance.
quicksure back the broker

Contact Us

Let’s Build

Something

Powerful Together

Now that you know what we stand for, let’s explore how we can support your brokerage. Reach out — your next strategic partner is just a click away.

Contact us

Phone

086 136 6377

Email

info@quicksure.co.za

Location

Johannesburg 1453